Microsoft Dynamics 365 for Customer Service

Overview

Dynamics 365 for Customer Service allows you to offer a first class customer service that generates customer and brand loyalty. This tool unifies the customer's experience with the company through self-service and after-sales service.

In addition, you can give your agents the resources they need to serve their customers at any time and through any channel. Dynamics 365 for Customer Service provides a unified platform that delivers information across multiple interactions, so agents can deliver the consistency and personalisation customers expect.

On the other hand, unifying knowledge by integrating all data from customer interaction allows for analysis in interactive dashboards. Thus, decision-making improves and customer satisfaction increases.

Advantages

Give your agents comprehensive information, in a single customer service software application, to make smart decisions and deliver excellent service.

What can you achieve with Dynamics 365 for Customer Service?

Provide customers with excellent service in the channel of their choice. This makes it possible to resolve cases faster.
Simplify assistance by offering a relevant personalised service.
Make your customers able to find the answers and let your agents focus on more complicated cases, thus optimising customer relationship management.
It proactively addresses issues by detecting customer intent and social opinion.
It highlights case studies, preferences and customer feedback.
Provides guidance on rights and service level agreements.

Implementation

The Goom team offers you all the guarantees to successfully implement this solution.

Pioneering partner in Spain in the integration of Dynamics NAV in Microsoft Azure.
Senior team with extensive experience in the implementation of Microsoft solutions.
Knowledge of the different sectors.
Personalised consultancy service.

Developments

Microsoft Dynamics 365 for Customer Service introduces updates to optimise its service and extend its functionalities. A new major update will be released in April with the following new features:

Create more personalised experiences with co-browsing chat. For example, a live chat or SMS support. With SMS support users will receive notifications automatically.
A multi-session, multi-app agent will be offered based on the integrated experience of the unified interface.
Case management is a core capability in customer service. Key experiences will be redesigned to improve usability and productivity. These include the extensibility of the Case Resolution dialogue, improved user interface density of the case form and usability of the SLA timer.
Improvements in knowledge base authorisation and analysis experience.

Integration

In addition to integrating with other Microsoft Dynamics 365 solutions and Office 365 business apps, Dynamics 365 extends its functionality with Microsoft applications such as Dynamics 365 for Field Service to manage field work.

Do much more with your customer service thanks to dozens of add-on applications for AppSource. These applications extend the possibilities of telephony integration, document management and much more.

Microsoft Dynamics 365 for Customer Service

Overview

Advantages

What can you achieve with Dynamics 365 for Customer Service?

Implementation

Developments

Integration

Prices

Dynamics 365 for Customer Service

Enterprise Base

Dynamics 365 for Customer Service

Professional Base

Dynamics 365 for Customer Service

Enterprise Attach

Dynamics 365 for Customer Service

Professional Attach

Dynamics 365 for Customer Service

Team Member

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