Dynamics 365 for Customer Service allows you to offer a first class customer service that generates customer and brand loyalty. This tool unifies the customer's experience with the company through self-service and after-sales service.

In addition, you can give your agents the resources they need to serve their customers at any time and through any channel. Dynamics 365 for Customer Service provides a unified platform that delivers information across multiple interactions, so agents can deliver the consistency and personalisation customers expect.

On the other hand, unifying knowledge by integrating all data from customer interaction allows for analysis in interactive dashboards. Thus, decision-making improves and customer satisfaction increases.


Give your agents comprehensive information, in a single customer service software application, to make smart decisions and deliver excellent service.

What can you achieve with Dynamics 365 for Customer Service?


The Goom team offers you all the guarantees to successfully implement this solution.


Microsoft Dynamics 365 for Customer Service introduces updates to optimise its service and extend its functionalities. A new major update will be released in April with the following new features:


In addition to integrating with other Microsoft Dynamics 365 solutions and Office 365 business apps, Dynamics 365 extends its functionality with Microsoft applications such as Dynamics 365 for Field Service to manage field work.

Do much more with your customer service thanks to dozens of add-on applications for AppSource. These applications extend the possibilities of telephony integration, document management and much more.

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