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Overview
Microsoft Dynamics 365 Portals offers the possibility to create and manage portals that encourage engagement and active communication. One of these possibilities is the Customer Self-Service Portal. In other words, a self-service resource aimed at optimising customer service.
Each customer accesses, through their username and password, to an intuitive interface that speeds up the response to their queries. It also encourages product knowledge and a more active attitude on the part of the consumer.
Advantages
The Customer Self-Service Portal offers additional support to optimise customer service.
Withthe Customer Service Portal, customers have access to knowledge sources that resolve many of their queries. This allows customer service agents to focus on the most complex cases.
In this way, this customised solution saves costs and time for the company while optimising a part of the customer service.
Implementation
At Goom we carry out the necessary developments and customisations so that this customer portal meets the needs of your company. Our team of consultants designs the strategy according to the requirements of your business and presents you with a functional design that, once validated, is developed by our technicians. Why should you trust us to optimise your customer service?
Developments
The Microsoft Dynamics 365 apps are constantly being updated, adapting to the new needs of the labour markets and perfecting their functionalities. In addition to these updates, the customer self-service portal also allows for specific modifications in response to new business requirements.
Integration
Dynamics 365 Portals is integrated with Office 365 tools and Microsoft business apps. The customer self-service portal can be integrated with other customer service tools, such as Customer Service or Field Service, so that all customer information and customer interactions are connected.
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