{"id":12561,"date":"2019-06-18T15:44:41","date_gmt":"2019-06-18T13:44:41","guid":{"rendered":"https:\/\/www.goomspain.com\/?page_id=12561"},"modified":"2026-07-14T10:54:09","modified_gmt":"2026-07-14T08:54:09","slug":"customer-service-insights","status":"publish","type":"page","link":"https:\/\/www.goomspain.com\/en\/dynamics-365\/customer-service-insights\/","title":{"rendered":"Dynamics 365 Customer Service Insights"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"12561\" class=\"elementor elementor-12561\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e3f54e e-flex e-con-boxed e-con e-parent\" data-id=\"8e3f54e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70d7946 elementor-widget elementor-widget-heading\" data-id=\"70d7946\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Service Insights<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-97bdeb8 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"97bdeb8\" data-element_type=\"section\" data-e-type=\"section\" id=\"visiongeneral\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;background_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;background_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;background_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;}}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e48bd77\" data-id=\"e48bd77\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8bcbe7f animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8bcbe7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Overview\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2283dc9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2283dc9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c37fdcd\" data-id=\"c37fdcd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3045500 elementor-widget elementor-widget-text-editor\" data-id=\"3045500\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #bf004c;\"><strong>Microsoft Dynamics 365 Customer Service Insights<\/strong> <\/span>take advantage of the perspectives of <strong>artificial intelligence for making better decisions<\/strong> <strong>and proactively increase customer satisfaction<\/strong>. That is, it turns insights into actions through operational data analysis and leveraging emerging trends.<\/p><p>Leveraging the perspectives of artificial intelligence implies turning the benefits it offers the business into reality. For example, using comprehensive analytics to take informed actions that improve the customer service experience. Or using artificial intelligence capabilities to measure actions across all channels, identify growth areas, and improve company productivity.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1e4919a\" data-id=\"1e4919a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fcee7e3 elementor-widget elementor-widget-video\" data-id=\"fcee7e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=yayYM7cc3LU&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcee594 elementor-widget elementor-widget-pp-advanced-tabs\" data-id=\"fcee594\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pp-advanced-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"pp-advanced-tabs pp-style-4 pp-tabs-responsive-tablet pp-advabced-tabs-responsive\">\n\t\t\t<div class=\"pp-advanced-tabs-wrapper pp-tabs-labels at-vertical  at-no-hover\" role=\"tablist\">\n\t\t\t\t\t\t\t\t\t\t\t<div id=\"pp-advanced-tabs-title-2651\" class=\"pp-advanced-tabs-title pp-tabs-label pp-advanced-tabs-desktop-title pp-tab-active\" data-tab=\"1\" data-index=\"2651\" tabindex=\"0\" role=\"tab\" aria-controls=\"pp-advanced-tabs-content-2651\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon pp-advanced-tabs-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"pp-advanced-tabs-title-text\">Customer satisfaction<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"pp-advanced-tabs-title-2652\" class=\"pp-advanced-tabs-title pp-tabs-label pp-advanced-tabs-desktop-title\" data-tab=\"2\" data-index=\"2652\" tabindex=\"0\" role=\"tab\" aria-controls=\"pp-advanced-tabs-content-2652\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon pp-advanced-tabs-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"pp-advanced-tabs-title-text\">Operational efficiency<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"pp-advanced-tabs-title-2653\" class=\"pp-advanced-tabs-title pp-tabs-label pp-advanced-tabs-desktop-title\" data-tab=\"3\" data-index=\"2653\" tabindex=\"0\" role=\"tab\" aria-controls=\"pp-advanced-tabs-content-2653\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon pp-advanced-tabs-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"pp-advanced-tabs-title-text\">Comprehensive visibility<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"pp-advanced-tabs-content-wrapper pp-tabs-panels at-vertical-content\">\n\t\t\t\t\t\t\t\t\t<div class=\"pp-tabs-panel\">\n\t\t\t\t\t\t<div class=\"pp-advanced-tabs-title pp-tabs-label pp-tab-responsive pp-tab-active  at-no-hover\" data-index=\"2651\">\n\t\t\t\t\t\t\t<div class=\"pp-advanced-tabs-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon pp-advanced-tabs-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"pp-advanced-tabs-title-text\">Customer satisfaction<\/span>\n\t\t\t\t\t\t\t\t<i class=\"pp-toggle-icon pp-tab-open fa\"><\/i>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div id=\"pp-advanced-tabs-content-2651\" class=\"pp-advanced-tabs-content elementor-clearfix pp-advanced-tabs-tab_content pp-tab-active\" data-tab=\"1\" data-index=\"2651\" role=\"tabpanel\" aria-labelledby=\"pp-advanced-tabs-title-2651\">\n\t\t\t\t\t\t\tBuild customer loyalty by resolving emerging issues before they have a greater impact on users. With the Customer Satisfaction Score (CSAT), you can better understand your customers. Additionally, insights driven by artificial intelligence allow you to implement data-driven improvements.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"pp-tabs-panel\">\n\t\t\t\t\t\t<div class=\"pp-advanced-tabs-title pp-tabs-label pp-tab-responsive   at-no-hover\" data-index=\"2652\">\n\t\t\t\t\t\t\t<div class=\"pp-advanced-tabs-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon pp-advanced-tabs-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"pp-advanced-tabs-title-text\">Operational efficiency<\/span>\n\t\t\t\t\t\t\t\t<i class=\"pp-toggle-icon pp-tab-open fa\"><\/i>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div id=\"pp-advanced-tabs-content-2652\" class=\"pp-advanced-tabs-content elementor-clearfix pp-advanced-tabs-tab_content\" data-tab=\"2\" data-index=\"2652\" role=\"tabpanel\" aria-labelledby=\"pp-advanced-tabs-title-2652\">\n\t\t\t\t\t\t\tOptimized operations with case resolution insights, order trends, and historical comparisons to evaluate agent performance and business impact. Agent productivity is optimized through case volume monitoring and support for incoming topics.\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"pp-tabs-panel\">\n\t\t\t\t\t\t<div class=\"pp-advanced-tabs-title pp-tabs-label pp-tab-responsive   at-no-hover\" data-index=\"2653\">\n\t\t\t\t\t\t\t<div class=\"pp-advanced-tabs-title-inner\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon pp-advanced-tabs-icon-left\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"pp-advanced-tabs-title-text\">Comprehensive visibility<\/span>\n\t\t\t\t\t\t\t\t<i class=\"pp-toggle-icon pp-tab-open fa\"><\/i>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div id=\"pp-advanced-tabs-content-2653\" class=\"pp-advanced-tabs-content elementor-clearfix pp-advanced-tabs-tab_content\" data-tab=\"3\" data-index=\"2653\" role=\"tabpanel\" aria-labelledby=\"pp-advanced-tabs-title-2653\">\n\t\t\t\t\t\t\tAllows viewing customer engagement models, agent performance, and customer service operations using dashboards built with artificial intelligence, business intelligence, and machine learning. Discover and share critical insights with alternative charts and filters!\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e77672a elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"e77672a\" data-element_type=\"section\" data-e-type=\"section\" id=\"ventajas\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6744892\" data-id=\"6744892\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30a8456 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"30a8456\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advantages\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a73b97 pp-icon-list-traditional elementor-list-item-link-inline pp-icon-left elementor-widget elementor-widget-pp-icon-list\" data-id=\"3a73b97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"pp-icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"pp-list-container\">\n\t\t\t<ul class=\"pp-list-items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-dc36b4b\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tConnect and unify customer data with ease. Pull transactional and behavioral data from diverse sources using pre-built connectors.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-78b7518\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tTransform customer data and build a unified customer profile. \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-d37e07b\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tWith Microsoft Graph, you can incorporate an intelligent audience and build richer customer profiles. \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-54d17b4\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tDrive data gravity around the customer entity for AI \/ Insights \/ KPIs on a single customer view. \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-69db32a\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tAccelerate the process through quick-start AI\/ML templates or custom ML algorithms using Azure ML. \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-afa0d82\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tEmpower marketing, sales, and service departments to drive channel-based loyalty.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-d6ad999\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tEnable and expand the business experience by driving APIs. \t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"pp-icon-list-item elementor-repeater-item-9411946\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-icon pp-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t<\/span>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"pp-icon-list-text\">\n\t\t\t\t\t\t\t\tIt also boosts the Power Platform: the ability to gain deep customer insights with Power BI, custom apps built with PowerApps, and workflows based on customer actions with Microsoft Flow.\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c7ae3fc elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7ae3fc\" data-element_type=\"section\" data-e-type=\"section\" id=\"implantacion\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;background_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;background_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;background_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;}}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bb7e326\" data-id=\"bb7e326\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bb8164 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5bb8164\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implantation\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa23a5a elementor-widget elementor-widget-text-editor\" data-id=\"fa23a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The installation of the tool is a simple and fast process. It should be noted that Dynamics 365 Customer Service Insights is included in the Customer Engagement Plan. On the other hand, it must be taken into account that it is a service in Azure, so an Azure subscription is required to configure it.\u00a0<\/p><p>Once the installation process is completed, Dynamics Customer Service Insights allows quick connection to Dynamics 365 customer service data to obtain initial analytics.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6202587 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6202587\" data-element_type=\"section\" data-e-type=\"section\" id=\"evolucion\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-24b2de8\" data-id=\"24b2de8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30681ae animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"30681ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Evolution\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c9c56f elementor-widget elementor-widget-text-editor\" data-id=\"7c9c56f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the April 2019 update, several new features have been announced:\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f8150a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5f8150a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Elimination of data silos and deeper unification of customer data.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enrichment of unified profiles by adding data provided by Microsoft.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer segmentation based on a combination of common attributes and interactions. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Create and manage business KPIs using indicators. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Customer Insights provides pre-build experiences for Dynamics 365 to obtain unified, relevant, and contextual customer information.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fa fa-check\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Search experience used to find customer profiles based on demographics, business metrics, customer interactions, or aggregated audience insights from Microsoft Graph.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c71aed elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6c71aed\" data-element_type=\"section\" data-e-type=\"section\" id=\"integracion\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;background_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;background_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;background_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;}}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f6f08a\" data-id=\"5f6f08a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ace367 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0ace367\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integration\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c11f44b elementor-widget elementor-widget-text-editor\" data-id=\"c11f44b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"visiongeneral\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>It integrates with Dynamics 365 Virtual Agent for Customer Service, a new tool that allows you to create and improve AI-powered bots. Both tools together allow a cycle of <b>insight to action<\/b> to constantly improve the customer experience. One offers insights based on the collected data and the other automates customer service. This feedback loop allows customer service to identify problems, set priorities and goals, take necessary action, and analyze the results. Thus, based on the data, an exceptional experience can be offered to the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5eeec24 elementor-section-stretched elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5eeec24\" data-element_type=\"section\" data-e-type=\"section\" id=\"consultar\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;background_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;background_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;background_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;}}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-392ecd5\" data-id=\"392ecd5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54ec3e6 elementor-widget elementor-widget-html\" data-id=\"54ec3e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/analytics-eu.clickdimensions.com\/goomspaincom-apcxf\/pages\/nww9mgeeqoeganorj3tq.html?PageId=fb3e0c3706d3ea11a812000d3ab277b5\" allowtransparency=\"true\" width=\"100%\" height=\"550\" type=\"text\/html\" frameborder=\"0\" style=\"border:0\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bc9efda\" data-id=\"bc9efda\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f223263 elementor-widget elementor-widget-heading\" data-id=\"f223263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Would you like an appointment with a consultant?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1efecca elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1efecca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b841b8 elementor-widget elementor-widget-text-editor\" data-id=\"2b841b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact us with no obligation and we will advise you. <strong>Start your company's digital transformation!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Service Insights Visi\u00f3n general Microsoft Dynamics 365 Customer Service Insights aprovecha las perspectivas de la inteligencia artificial para tomar mejores decisiones y aumentar de forma proactiva la satisfacci\u00f3n del cliente. Es decir, convierte las perspectivas en acciones a trav\u00e9s del an\u00e1lisis de datos operacionales y aprovechando las tendencias emergentes. Aprovechar las perspectivas de la &#8230; <a title=\"Dynamics 365 Customer Service Insights\" class=\"read-more\" href=\"https:\/\/www.goomspain.com\/en\/dynamics-365\/customer-service-insights\/\" aria-label=\"Read more about Dynamics 365 Customer Service Insights\">Read more<\/a><\/p>","protected":false},"author":6,"featured_media":0,"parent":27963,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"generate_page_header":"","footnotes":""},"class_list":["post-12561","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dynamics 365 Customer Service Insights - GOOM SPAIN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.goomspain.com\/en\/dynamics-365\/customer-service-insights\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dynamics 365 Customer Service Insights - GOOM SPAIN\" \/>\n<meta property=\"og:description\" content=\"Customer Service Insights Visi\u00f3n general Microsoft Dynamics 365 Customer Service Insights aprovecha las perspectivas de la inteligencia artificial para tomar mejores decisiones y aumentar de forma proactiva la satisfacci\u00f3n del cliente. Es decir, convierte las perspectivas en acciones a trav\u00e9s del an\u00e1lisis de datos operacionales y aprovechando las tendencias emergentes. Aprovechar las perspectivas de la ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.goomspain.com\/en\/dynamics-365\/customer-service-insights\/\" \/>\n<meta property=\"og:site_name\" content=\"GOOM SPAIN\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/GOOM-SPAIN-SL\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-14T08:54:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@GOOMSPAIN\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/dynamics-365\\\/customer-service-insights\\\/\",\"url\":\"https:\\\/\\\/www.goomspain.com\\\/dynamics-365\\\/customer-service-insights\\\/\",\"name\":\"Dynamics 365 Customer Service Insights - GOOM SPAIN\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/#website\"},\"datePublished\":\"2019-06-18T13:44:41+00:00\",\"dateModified\":\"2026-07-14T08:54:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/dynamics-365\\\/customer-service-insights\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.goomspain.com\\\/dynamics-365\\\/customer-service-insights\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/dynamics-365\\\/customer-service-insights\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/www.goomspain.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dynamics 365\",\"item\":\"https:\\\/\\\/www.goomspain.com\\\/dynamics-365\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Dynamics 365 Customer Service Insights\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/#website\",\"url\":\"https:\\\/\\\/www.goomspain.com\\\/\",\"name\":\"GOOM SPAIN\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.goomspain.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/#organization\",\"name\":\"Goom Spain\",\"alternateName\":\"Goom\",\"url\":\"https:\\\/\\\/www.goomspain.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.goomspain.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/estandarpositivo-spain.png\",\"contentUrl\":\"https:\\\/\\\/www.goomspain.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/estandarpositivo-spain.png\",\"width\":1276,\"height\":450,\"caption\":\"Goom Spain\"},\"image\":{\"@id\":\"https:\\\/\\\/www.goomspain.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/GOOM-SPAIN-SL\\\/\",\"https:\\\/\\\/x.com\\\/GOOMSPAIN\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/goom-spain-s-l-\\\/\",\"http:\\\/\\\/www.instagram.com\\\/goom_spain\\\/\",\"http:\\\/\\\/www.youtube.com\\\/channel\\\/UC8Iu26vFBUSs5uGMm3-QO5g\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Dynamics 365 Customer Service Insights - GOOM SPAIN","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.goomspain.com\/en\/dynamics-365\/customer-service-insights\/","og_locale":"en_US","og_type":"article","og_title":"Dynamics 365 Customer Service Insights - GOOM SPAIN","og_description":"Customer Service Insights Visi\u00f3n general Microsoft Dynamics 365 Customer Service Insights aprovecha las perspectivas de la inteligencia artificial para tomar mejores decisiones y aumentar de forma proactiva la satisfacci\u00f3n del cliente. Es decir, convierte las perspectivas en acciones a trav\u00e9s del an\u00e1lisis de datos operacionales y aprovechando las tendencias emergentes. Aprovechar las perspectivas de la ... Read more","og_url":"https:\/\/www.goomspain.com\/en\/dynamics-365\/customer-service-insights\/","og_site_name":"GOOM SPAIN","article_publisher":"https:\/\/www.facebook.com\/pages\/GOOM-SPAIN-SL\/","article_modified_time":"2026-07-14T08:54:09+00:00","twitter_card":"summary_large_image","twitter_site":"@GOOMSPAIN","twitter_misc":{"Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.goomspain.com\/dynamics-365\/customer-service-insights\/","url":"https:\/\/www.goomspain.com\/dynamics-365\/customer-service-insights\/","name":"Dynamics 365 Customer Service Insights - GOOM SPAIN","isPartOf":{"@id":"https:\/\/www.goomspain.com\/#website"},"datePublished":"2019-06-18T13:44:41+00:00","dateModified":"2026-07-14T08:54:09+00:00","breadcrumb":{"@id":"https:\/\/www.goomspain.com\/dynamics-365\/customer-service-insights\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.goomspain.com\/dynamics-365\/customer-service-insights\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.goomspain.com\/dynamics-365\/customer-service-insights\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.goomspain.com\/"},{"@type":"ListItem","position":2,"name":"Dynamics 365","item":"https:\/\/www.goomspain.com\/dynamics-365\/"},{"@type":"ListItem","position":3,"name":"Dynamics 365 Customer Service Insights"}]},{"@type":"WebSite","@id":"https:\/\/www.goomspain.com\/#website","url":"https:\/\/www.goomspain.com\/","name":"GOOM SPAIN","description":"","publisher":{"@id":"https:\/\/www.goomspain.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.goomspain.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.goomspain.com\/#organization","name":"Goom Spain","alternateName":"Goom","url":"https:\/\/www.goomspain.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.goomspain.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.goomspain.com\/wp-content\/uploads\/2026\/07\/estandarpositivo-spain.png","contentUrl":"https:\/\/www.goomspain.com\/wp-content\/uploads\/2026\/07\/estandarpositivo-spain.png","width":1276,"height":450,"caption":"Goom Spain"},"image":{"@id":"https:\/\/www.goomspain.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/GOOM-SPAIN-SL\/","https:\/\/x.com\/GOOMSPAIN","https:\/\/www.linkedin.com\/company\/goom-spain-s-l-\/","http:\/\/www.instagram.com\/goom_spain\/","http:\/\/www.youtube.com\/channel\/UC8Iu26vFBUSs5uGMm3-QO5g"]}]}},"_links":{"self":[{"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/pages\/12561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/comments?post=12561"}],"version-history":[{"count":3,"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/pages\/12561\/revisions"}],"predecessor-version":[{"id":33894,"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/pages\/12561\/revisions\/33894"}],"up":[{"embeddable":true,"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/pages\/27963"}],"wp:attachment":[{"href":"https:\/\/www.goomspain.com\/en\/wp-json\/wp\/v2\/media?parent=12561"}],"curies":[{"name":"well played","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}