{"id":32926,"date":"2026-03-04T16:03:49","date_gmt":"2026-03-04T15:03:49","guid":{"rendered":"https:\/\/www.goomspain.com\/?page_id=32926"},"modified":"2026-03-04T16:47:51","modified_gmt":"2026-03-04T15:47:51","slug":"agents-in-business-central","status":"publish","type":"page","link":"https:\/\/www.goomspain.com\/en\/inteligencia-artificial-ia\/agentes-en-business-central\/","title":{"rendered":"Agents in Business Central"},"content":{"rendered":"
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Agents in Business Central<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Automate orders and invoices with reliable, governed, ERP-native AI<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What are Agents in Business Central<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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They are AI components autonomous yet governed<\/strong> that execute end-to-end operational processes within Business Center<\/strong>l,<\/a> how capture orders from email<\/strong> o convert supplier invoices into accounting drafts<\/strong> ready for approval. They are natively activated and configured in the ERP and operate under permissions and profiles defined by IT.<\/p>

In addition to pre-built agents, Microsoft enables the connection of external agents<\/strong> to the ERP through Model Context Protocol (MCP)<\/strong>, a standard that facilitates secure integrations with platforms like Azure OpenAI or Copilot Studio<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Agents\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSales order agent\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMonitor a mailbox, understand customer requests, check availability, generate PDF quotes, and convert them to orders upon confirmation, keeping the user in control at every step. It is activated from Copilot & agent capabilities and configured in minutes by assigning authorized users and the mailbox to be monitored. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAccounts Payable Specialist\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tReads PDF invoices received by email, extracts data with Azure Document Intelligence, identifies the vendor, proposes accounting classification, and creates draft invoices for review. Available in selected country versions, with activation and permissions from the Admin Center. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Why now<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The agents<\/strong> have gone from \u201cpromise\u201d to native capabilities<\/strong> in Business Central: Sales Order Agent<\/strong> y Payables Agent<\/strong> they are documented in detail by Microsoft, including configuration, flow, language limitations, and availability.<\/p>

Additionally, the MCP server<\/strong> official facilitates a standard and governed pathway to expand<\/strong> system-to-system automation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\tWhat Copilot for Dynamics 365 Customer Service can do for you\n<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Response time and throughput<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Less manual tracking; the agent manages the email\u2011to\u2011draft\u2011to\u2011approval cycle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Quality and consistency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Homogeneous application of accounting and pricing rules, with human review and audit trail.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Security and control<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Permissions, profiles, and drafts; there are no irreversible actions without approval.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Native deployment<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In-product activation, without fragile integrations; option to extend with MCP when needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Frequently Asked Questions about Agents in Business Central<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat is the difference between Copilot and Agents?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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Copilot is interactive user assistance; agents execute autonomous processes under permissions and with human review. In Business Central, this is embodied in agents such as the Sales Order Agent and Payables Agent documented by Microsoft.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan they send purchase orders or process unapproved invoices?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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No. Agents create drafts and require review\/confirmation before publishing or sending communications, depending on configuration.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Have a Microsoft 365 mailbox (user or shared) to monitor emails; delegate Read and manage \/ Send as permissions to the users who will activate\/configure them; enable the capability in Copilot & agent capabilities.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan it be expanded with other agents or your own AI?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
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Yes. Microsoft documents the connection of AI agents to the ERP via MCP, an open standard for context and tools.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Agentes en Business Central Automatiza pedidos y facturas con IA confiable, gobernada y nativa del ERP Contacto Solicita una demo Qu\u00e9 son los Agentes en Business Central Son componentes de IA aut\u00f3nomos pero gobernados que ejecutan procesos operativos end\u2011to\u2011end dentro de Business Central, como capturar pedidos desde email o convertir facturas de proveedor en borradores … Read more<\/a><\/p>","protected":false},"author":6,"featured_media":0,"parent":32815,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"generate_page_header":"","footnotes":""},"class_list":["post-32926","page","type-page","status-publish"],"yoast_head":"\nAgentes en Business Central - GOOM SPAIN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.goomspain.com\/en\/inteligencia-artificial-ia\/agents-in-business-central\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agentes en Business Central - GOOM SPAIN\" \/>\n<meta property=\"og:description\" content=\"Agentes en Business Central Automatiza pedidos y facturas con IA confiable, gobernada y nativa del ERP Contacto Solicita una demo Qu\u00e9 son los Agentes en Business Central Son componentes de IA aut\u00f3nomos pero gobernados que ejecutan procesos operativos end\u2011to\u2011end dentro de Business Central, como capturar pedidos desde email o convertir facturas de proveedor en borradores ... 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