Quality customer service is essential for the growth of the company. A commitment to a satisfactory customer experience is to foster the loyalty of our public and improve the perceived image of the company. For this reason, more and more businesses are investing every day in improving the services provided by this department.
Microsoft offers different solutions aimed at improving customer service. They cover a wide range of functionalities, from multi-channel after-sales service to optimised field operations service.
It also focuses on the training of customer service agents and on the possibilities offered by the incorporation of digital intelligence.
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