Overview

Quality customer service is essential for the growth of the company. A commitment to a satisfactory customer experience is to foster the loyalty of our public and improve the perceived image of the company. For this reason, more and more businesses are investing every day in improving the services provided by this department.

Microsoft offers different solutions aimed at improving customer service. They cover a wide range of functionalities, from multi-channel after-sales service to optimised field operations service.

It also focuses on the training of customer service agents and on the possibilities offered by the incorporation of digital intelligence.

Customer self-service portal

Customer self-service portal

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Dynamics 365 Customer Service Insights

Dynamics 365 Customer Service Insights

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Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

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Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service

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Dynamics 365 Virtual Agent for Customer Service

Dynamics 365 Virtual Agent for Customer Service

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